Support

How can we help?

Search for an answer, browse by topic, or get in touch with us.

Frequently asked questions

How do I get a temporary email address?

Open the homepage. An address is created for you straight away, no sign-up needed. Use the Copy button to copy it, or the QR Code button to open it on your phone.

How long does a free address last?

10 minutes from when it was created. The timer under the address shows how long it has left. When it runs out, the address and its emails are deleted and you get a new address.

Why didn't I receive an email?

Wait a minute first: some senders are slow, and the inbox refreshes on its own. Also check that the address hasn't expired, since mail sent to an expired address is not delivered. Some websites choose not to accept temporary email addresses, and emails larger than 15 MB are rejected.

What does the Delete button do?

It deletes your current address and all its emails right away, then gives you a brand-new address.

Can I get an old free address back?

No. Once a free address expires or is deleted, it's gone. It also won't be given to anyone else for 30 days.

Can I send emails from TapMail?

No. TapMail addresses are receive-only. Keeping them that way protects other people from unwanted email.

What does the red warning on an email mean?

We check every link in incoming emails against public lists of phishing websites. If one matches, or the sender is on such a list, the email gets a red warning. You can still read it, but don't enter passwords or card details on a page it links to.

Are attachments supported?

Yes. Each email can carry up to 10 MB of attachments, and you can download them from the inbox.

What do I get with Premium?

Up to 10 addresses at once with a username you choose, emails kept for 30 days instead of 10 minutes, no ads anywhere on TapMail, up to 10 of your own domains, forwarding to up to 5 of your inboxes, the browser extension that fills in sign-up forms and codes, phishing protection with a Spam folder, blocking any sender, 100 MB of storage, and your own dashboard on any device. Every plan also includes 1,000 API requests a month.

How much does Premium cost?

There's a monthly plan, a yearly plan (both renew automatically until you turn that off) and a one-time Lifetime plan limited to 100 people. See the pricing page for the current prices. Prices are in US dollars, before tax: VAT or sales tax is added at checkout where your country requires it, and you see the total before you pay.

Does my plan renew automatically?

Monthly and yearly plans do, by default: Stripe charges your saved card at the end of each period, so your addresses never stop receiving email. You can turn auto-renewal off (and back on) any time under My Plan; your plan then simply ends on its end date. Lifetime is a single payment and never renews.

How do I cancel my subscription?

Log in, open My Plan and turn Auto-renewal off. That's cancelling: you won't be charged again, and everything keeps working until the end of the period you've paid for. Changed your mind? Turn it back on any time before that date.

I'm logged in. Where do I buy or change a plan?

On My Plan in your dashboard. The pricing page takes logged-in users there automatically.

What happens when my plan ends?

Your addresses stop receiving emails. You then have 7 days to buy a new plan and keep everything. After those 7 days, your addresses and their emails are deleted. Your account stays, so you can log in and buy a plan again later.

How do I pay, and is it safe?

Payments are handled by Stripe and sold through Link, Stripe's checkout service. Your card details go straight to Stripe and never reach our servers. Your receipt comes from Link, and your card statement shows the payment as Link (LINK.COM*) with TapMail's name.

Can I get a refund?

Payments are non-refundable, unless your plan (or extra API requests) isn't delivered to your account; in that case we refund you in full automatically. Your rights under consumer law (such as a cooling-off period) still apply, and Link, which sells the plan for us, handles those requests. Turning auto-renewal off stops future charges. If you think you were charged by mistake, contact us and we'll look into it. See our Terms of Service for details.

Can I choose my own username?

Yes. When you create an address in your dashboard, pick "Choose my own" and type a name. It must be 3 to 30 characters long and can use letters, numbers, and . _ - between them. We tell you right away if it's available. Prefer not to choose? Pick "Random name" and we'll make one up.

Can I use my own domain?

Yes. Open Domains in your dashboard and connect a domain you bought anywhere (Namecheap, Hostinger, GoDaddy...). We show you two DNS records to add at your registrar: a TXT record that proves the domain is yours, and an MX record that sends its email to TapMail. Press "Check DNS" once they're added (it can take a few hours to show up), then create addresses on it like any other domain. You can connect up to 10 domains.

Why does each domain show how many days it has left?

Our email domains are only registered for a limited time. An address works until its domain expires, so the domain list shows how long each one lasts. Pick one that lasts longer than you need the address.

What is email forwarding?

Forwarding sends every email an address receives on to another inbox you own, such as your Gmail. Give websites your TapMail address, read their emails where you already read everything else, and stop forwarding or delete the address the day the spam starts. Our Email Forwarding page shows how it works.

How do I set up forwarding?

Open Forwarding in your dashboard and add the inbox you want your emails in. We email that inbox a link: click it and press Confirm. Then choose that inbox next to any of your addresses. You can add up to 5 inboxes, and each address picks its own.

Can I forward emails without keeping a copy in TapMail?

Yes. Untick "Keep a copy in TapMail too" on that address. Its emails then only go to your inbox and use none of your TapMail storage. Suspicious emails are the exception: they're never forwarded, they stay in TapMail's Spam folder.

Is there a browser extension?

Yes, for Chrome, Firefox, Edge, Brave, Opera and Vivaldi, included with every Premium plan (and kept for good with Lifetime). Install it, log in with your TapMail account, then click the TapMail logo inside any email field: pick one of your addresses or make a new one. When the website's verification email arrives, the code is filled in for you, or you get a button that opens the verification link. Our Browser Extension page shows how it works.

Which browsers does the extension work in?

Chrome, Firefox, Edge, Brave, Opera and Vivaldi on Windows, Mac, Linux and Chromebooks, and Firefox on Android. Firefox installs it from Firefox Add-ons, Edge from Edge Add-ons, and the others from the Chrome Web Store (Opera needs its free "Install Chrome Extensions" add-on). It isn't available for Safari, or for Chrome on phones and iPhones, which don't support extensions. There, use your dashboard in the browser instead.

Why didn't the extension fill in my code?

It waits up to 15 minutes after you fill in an address, and only fills an empty code box. If the website words its email unusually, the code may not be recognised, or the box may not look like a code box. The code still shows in the extension's notice with a Copy button, and the email is in your TapMail inbox as usual. Also check that you're logged in to the extension and your plan is active.

What is the Spam folder?

Every address has one. When an email links to a known phishing website, comes from a listed sender or looks like spam, it goes into Spam with a warning saying why, and it's never forwarded. If we got it wrong, open it and press "Not spam" to move it back to the Inbox.

How do I block a sender?

Open Blocked senders in your dashboard and add an email address (scam@bad.com) or a whole website (bad.com, which covers its subdomains too). Their emails are then refused before they reach any of your addresses. You can block up to 500 senders.

What is the TapMail API?

A way to use TapMail from your own code: create addresses, read the emails they receive and download attachments. It's made for automated tests, such as checking your app's sign-up and verification emails. Our API documentation has every endpoint with examples.

How do I get an API key?

With any Premium plan, open API in your dashboard and create a key. It's shown only once, so copy it somewhere safe. You can have up to 5 keys and delete any of them; a deleted key stops working immediately.

How many API requests do I get?

Every plan includes 1,000 a month. Monthly and yearly plans can include a bigger pack, from 5,000 up to 500,000 a month, chosen when you buy or on My Plan. Every call uses 1 request, except checking your usage. Your allowance starts again every month on the day your plan started, yearly plans included, and unused requests don't carry over.

What if I run out of API requests?

The API answers "rate_limited" until your allowance starts again. To keep going, buy extra requests on My Plan: on monthly and yearly plans they last until your current month ends, and on the lifetime plan for 1 month or 1 year. They're paid once and never renew. Your plan's own requests are always used first.

Can I change my API pack?

Yes, on My Plan. The change starts at your next renewal, which is charged the new price; nothing is charged when you make the change. Auto-renewal needs to be on. Need more than 500,000 a month? Contact sales through the contact form.

How long do addresses created through the API last?

1 day, unless you send a ttl (time to live) between 1 minute and 30 days. Then the address and its emails are deleted. API addresses are never permanent, and they count toward your 10 addresses until they expire.

How do I create an account?

Accounts come with Premium. Choose a plan on the pricing page, enter your name, email and a password, then pay. Your account is ready as soon as the payment goes through.

I forgot my password. What do I do?

On the login page, click "Forgot password?" and enter the email you signed up with. We'll email you a link to choose a new password. It works once, for one hour. No email after a few minutes? Check your spam folder.

How do I change my name, password or profile photo?

Log in and open Profile in your dashboard. Profile photos can be up to 1 MB.

Why can't I see the free inbox when I'm logged in?

When you're logged in, the homepage takes you to your dashboard instead. Log out to use the free inbox again.

Do I need to give any personal details?

Not for the free inbox: there's no sign-up and we don't ask who you are. Premium needs a name, an email address and a password for your account.

What is TapMail for?

TapMail helps you keep your personal email address private. People use it to sign up for newsletters and downloads, to try a service before sharing their real address, to keep marketing emails out of their main inbox, and to limit what's exposed if a website is ever breached. Developers and testers use it to check sign-up, verification and notification emails in the applications they build.

Are there rules for using TapMail?

Yes. TapMail must not be used for anything illegal, for fraud or impersonation, for harassment or spam, or to get around other websites' rules, such as claiming the same free trial or promotion repeatedly or evading a ban. Accounts that break these rules can be suspended. Our Terms of Service list the rules in full, and you can report misuse through the contact form.

What happens to my emails when an address expires?

They're deleted from our servers.

Should I use a free address for important accounts?

No. A free address only lasts 10 minutes, so you couldn't receive a password reset later. Use it for newsletters, downloads and one-off sign-ups. For accounts you want to keep, use your personal email address.

Still need help?

Send us a message through the contact page, or email support@tap-mail.com.

Contact us